Toys & Bears
Click & Buy It Fulfillment
Unit C2, Cadbury Business Park
You can return goods you have ordered from us for any reason within 30 days of receipt of those goods for a full refund or exchange but you must notify us in writing by email to [email protected] Please include with your return a note saying your name and order number. The cost of returning the goods to us shall be borne by you. No refund will be given for any upgrade to a more expensive delivery option. We reserve the right to make a deduction from the reimbursement for the loss in value of any good supplied, if the loss is the result of unnecessary handling by you, defined as going beyond the sort of handling that might be reasonably allowed in a shop.
The description of all products is clear on the box and there should be no need to remove protective packaging, such as cellophane wraps, which are in place to ensure products we supply to children are not subjected to tampering and hence removal will mean products cannot safely be resold and will result in no monies being refunded. If in doubt, please email us.
We regret that unless the goods are faulty or not as described, we are unable to refund postage and packaging costs. Please note that returns are entirely the customer's responsibility. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied. The rights to a refund or to return the goods to us will not apply if the goods have been damaged in any way or are not in their original state.
This does not affect your statutory rights. We strongly suggest that you insure against loss. We regret that we cannot be held responsible for returned goods that are damaged en route, or that do not arrive back.