Terms and Conditions

These terms and conditions apply to the use of this website at By using our website and/or placing an order, you agree to be bound by these terms and conditions.

The website is owned and operated by Wilec Homes Ltd t/a Toys & Bears, a company registered in England, whose registered office is at 33 Belvedere Court, Lyttelton Road, London, N2 0AH. The Company registration number is 5678471, and our VAT number is 878 4565 62.

Our head office and contact details are: Toys & Bears, 33 Belvedere Crt, Lyttelton Rd,, London, N2 0AH. Email: [email protected]

1. Ordering From Us.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made.

We may refuse to accept an order when the goods are not available, where we cannot obtain authorisation for your payment or if there has been a pricing or product description error. You can pay through our secure site by credit card, debit card or maestro (switch).

Once your order is placed, we will automatically send you an email to confirm it, as well as adding you to our mailing list. You can unsubscribe from these additional emails at any time by clicking the link on the email itself.

2. Pricing.
All prices include VAT (where applicable) at the current rates. Our prices also include postage and packing.

3. Delivery.
If delivery cannot be made for any reason, or due to incorrect information being provided, we reserve the right to charge £14-00 if the product is returned to us.

4. Shortages or Damage.
Any shortages or damage must be reported by email within Seven days of delivery of any items.

5. Cancellation and Returns Policy.
If you wish to cancel your order you can notify us by email before we have despatched the goods to you. You can return goods you have ordered from us for any reason within 30 days of receipt of those goods for a full refund or exchange but you must notify us in writing by email. The cost of returning the goods to us shall be borne by you.
No refund will be given for any upgrade to a more expensive delivery option. We reserve the right to make a

deduction from the reimbursement for the loss in value of any good supplied, if the loss is the result of unnecessary handling by you, defined as going beyond the sort of handling that might be reasonably allowed in a shop. The description of all products is clear on the box and there should be no need to remove protective packaging, such as cellophane wraps, which are in place to ensure products we supply to children are not subjected to tampering and hence removal will mean products cannot safely be resold and will result in no monies being refunded.

If in doubt, please email us. We regret that unless the goods are faulty or not as described, we are unable to refund postage and packaging costs.

Please note that returns are entirely the customer's responsibility. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

The rights to a refund or to return the goods to us will not apply if the goods have been damaged in any way or are not in their original state. This does not affect your statutory rights. We strongly suggest that you insure against loss. We regret that we cannot be held responsible for returned goods that are damaged en route, or that do not arrive back.

6. Disclaimer.
Whilst we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material of this Website. The material on this Website is provided 'as is' without any conditions, warranties or other terms of any kind.

7. Governing Law and Jurisdiction.
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

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